HostAir Privacy Policy
HostAir Privacy Policy
Last updated: 30-10-2025
1. Introduction
1.1 HostAir (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with UK GDPR, Data Protection Act 2018 and related laws.
2. Data We Collect
2.1 We collect: your name, contact details (email, phone), property address for service, booking history, payment details (via our payment processor), and any optional feedback or review data you provide.
2.2 We do not collect sensitive personal data except if you disclose it voluntarily (in which case you consent for us to use it for the service).
3. How We Use Your Data
3.1 To carry out service bookings, dispatch cleaners/linen, send confirmations, invoices, service reports (e.g., before/after photos), and communicate updates.
3.2 To process payments and refunds (if any).
3.3 To improve our services and carry out analytics in aggregated anonymised form.
3.4 To comply with legal obligations (accounting, tax, health & safety records).
4. Sharing Data
4.1 We will not sell or lease your personal information to third parties.
4.2 We may share your data with: payment processors, booking software providers, trusted cleaning/linen providers under contract, regulatory or legal authorities as required.
4.3 When we share data we ensure appropriate security and contract arrangements.
5. Your Rights
5.1 You have the right to: access your personal data; rectify inaccurate data; request erasure (“right to be forgotten”); restrict processing; object to processing; request data portability.
5.2 To exercise your rights please contact privacy@hostair.co.uk.
5.3 We will respond within 1 month (or 3 months if complex) as required by law.
6. Data Retention
6.1 We retain your data for as long as needed to provide services, then for a maximum of 7 years for accounting, tax and insurance purposes unless you request deletion earlier.
7. Security
7.1 We maintain technical and organisational measures to protect your data (encryption, access control).
7.2 If a data breach occurs we will notify the Information Commissioner’s Office and affected individuals as required by law.
8. Cookies
8.1 Our website uses cookies to improve user experience and performance. You can control cookies via your browser settings.
9. Changes to this Policy
9.1 We may update this Privacy Policy from time to time. We will publish the date of last update and notify via website banner if changes are significant.
10. Contact
10.1 If you have questions about this policy, you may contact:
HostAir, 22a Willenhall Road, London, SE18 6TY, United Kingdom
Email: contact@hostair.co.uk