Refund Policy

HostAir Refund Policy

1. Scope
This policy applies to all services (changeover cleaning, linen hire, complete turnover packages) booked with HostAir.

2. No Refunds Once Service Completed
2.1 Once the service is fully executed (cleaning completed or linen delivered and collected) payment is non-refundable.
2.2 We do not offer partial refunds for dissatisfaction unless the issue is reported within 24 hours of service completion and meets our inspection criteria.

3. Cancellation / Rescheduling Credits
3.1 If you cancel or reschedule a booked service at least 48 hours before the agreed service time, you may receive a credit or reschedule date at our discretion (less any costs incurred).
3.2 If cancellation is made within 48 hours (or less), the full booking fee is due.
3.3 If we are unable to perform the service due to our fault (e.g., staffing failure) you will be offered a credit or alternative date; a refund will only be available at our discretion.

4. How to Report Issues
4.1 Any complaints or service issues must be submitted via email to support@hostair.co.uk within 24 hours of service completion. Include booking reference and photographs.
4.2 We will respond within 5 working days. A re-clean may be offered where appropriate; no monetary refunds will be issued except at our sole discretion.

5. Changes to this Policy
5.1 We may amend this Refund Policy at any time; changes will be published on our website with the date of last update.